Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
convenient location
modern facilities
service needs improvement
varying dining quality
8.0/10
Great
Rooms
8.3
Location
8.2
Service
8.2
Dining
8.0
Guest reviews
8.0/10
based on 11 reviews
7.8
7.8/10 based on 2652 reviews
Timothy
United States,
April
2024
7.6/10
I found the hotel to be in a trendy area close to many tourist attractions. The rooms had all the amenities I needed, but the service could use some improvement. The dining options were varied and included in the rate. The facilities were modern and well-maintained, offering a pleasant stay overall.
Rooms
8.0
The rooms were equipped with all amenities.
Service
6.0
The service staff could benefit from additional customer service training.
Location
9.0
The hotel is situated in a trendy area near tourist attractions.
Dining
7.0
I enjoyed the variety of dining options included in the package.
Facilities
8.0
The facilities were modern and well-maintained.
convenient location
service needs improvement
Moses
United States,
April
2024
8.2/10
I had a wonderful stay at the hotel. The rooms were spacious and comfortable, with a massive couch and a sink outside the bathroom. The location was convenient, close to several metro lines and the main Shinjuku station. The dining options were fantastic, with many choices available.
Rooms
8.0
The rooms were spacious and comfortable, with a massive couch and a sink outside the bathroom. I also enjoyed the view from the windows facing the rooftop bar several floors below.
Service
9.0
The service was excellent, especially with assisting with our luggage forwarding forms. The staff was attentive and friendly, going above and beyond to make our stay enjoyable.
Location
7.0
The hotel is in a really good area, set back from some of the sleazier areas, with many restaurants around. Even though it's in Shinjuku's red-light district, I found the location quite convenient.
Dining
8.0
The dining options were great, with many choices available. I especially loved the buttery croissants served during breakfast.
Facilities
9.0
The hotel facilities were top-notch, offering everything we needed for a comfortable stay.
Kenneth
United Kingdom,
March
2024
8.4/10
The hotel is situated within walking distance of Shinjuku station, in a popular area of Tokyo, with many restaurants around. The rooms are cleaned daily, come with a view of the rooftop bar below, and have completely private bathrooms. The service was excellent, with special staff members who were very attentive and helpful. The location is convenient for exploring the city, but some may find it in a depressing area of the sex district. Dining options offer seriously yummy dishes, and multiple choices are available. The facilities are well-maintained and include dry cleaning and laundry services.
Rooms
9.0
My room was cleaned daily, and I had a nice view of the rooftop bar below. The completely private bathroom was a nice touch.
Service
9.0
The staff provided excellent service, especially with special requests and assisting with luggage forwarding forms.
Location
8.0
The hotel's location is within walking distance of Shinjuku station and close to many tourist attractions. It's in a popular area of Tokyo, but some may find it in a depressing part of the sex district.
Dining
8.0
The dining experience was enjoyable, with seriously yummy Pork Belly dishes available.
Facilities
8.0
The hotel offers dry cleaning and laundry services, ensuring convenience during the stay.
Lauren
United States,
March
2024
8.2/10
I must say, my stay at this hotel was quite the mixed bag. On one hand, the room was always kept clean and had comfortable firm twin beds, plus the Club Lounge access was a nice touch. However, the service could use some improvement, especially in customer service training and handling special requests. The location in the 'Golden Gai' area turned out to be a unique find, with easy access to train stations, yet being situated in a 'love district' wasn't quite what I expected. The dining experience with included meals offered many options, but the risotto was a standout dish. Overall, it was a decent stay that had its ups and downs.
Rooms
8.0
The room with comfortable firm twin beds was always kept clean, and having Club Lounge access was a great perk.
Service
7.0
The service could benefit from improved customer service training and handling special requests more effectively. However, there was one standout staff member who even went the extra mile to buy baseball tickets with us.
Location
9.0
Nestled in the peculiar 'Golden Gai' area, discovering this spot later on added a unique touch. The close proximity to train stations and the northern park of Shinjuku offered convenience, yet being in a 'love district' area was an interesting surprise.
Dining
9.0
The dining experience, including meals with views, was enjoyable with many options, and having it included in the rate was a nice bonus. The risotto was a standout dish worth trying.
Facilities
8.0
The hotel provides essential facilities like dry cleaning and laundry services, catering to practical needs during the stay.
comfortable
peculiar area
Alan
United Kingdom,
March
2024
8.6/10
I had a pleasant stay at the hotel, with clean and comfortable rooms, but missed having a wardrobe to hang my clothes. The great view from my room and the comfortable firm bed made up for it. The service was excellent overall, although they couldn't accommodate my early check-in request. The location in the vibrant Kabukicho area of Tokyo was intriguing, and being close to the subway made it convenient for exploring the city. The dining experience offered wonderful views from the top floors and a range of options. Facilities were sufficient for my needs.
Rooms
8.0
The rooms were in good condition with comfortable furnishings.
Service
9.0
The staff provided excellent service, with one even going the extra mile to assist us with purchasing baseball tickets.
Location
9.0
The hotel is located in the unique area of Golden Gai in Shinjuku, which added to our experience after discovering it from locals.
Dining
9.0
The dining experience was fantastic, with a nice view and a variety of options to choose from.
Facilities
8.0
The facilities met my needs during my stay.
Ed
United Kingdom,
February
2024
8.2/10
I had a fantastic stay at this hotel. The rooms were cozy and had great access to an executive common area with tea and coffee supplies. The buffet breakfast served there was delightful, and the mezzanine bed added a unique touch. The service was top-notch with one staff member going above and beyond to help us with various tasks. The location is superb, situated in a trendy area close to many tourist attractions. The dining experience was satisfactory, although there were many other options nearby. Overall, a great value for money with excellent facilities.
Rooms
8.0
The rooms were cozy and well-equipped with access to an executive common area. The mezzanine bed was a nice touch.
Service
9.0
The service was exceptional, especially with one staff member assisting us with various requests.
Location
9.0
The hotel is located in a trendy area close to numerous tourist attractions, making it ideal for exploring the city.
Dining
7.0
The dining options were satisfactory, but there are plenty of other choices in the area.
Facilities
8.0
The facilities were great, offering everything needed for a comfortable stay.
Robert
United Kingdom,
February
2024
8.2/10
The hotel is in a vibrant neighborhood near Shinjuku main station, making it convenient to explore Tokyo. The rooms are cozy with a unique mezzanine bed setup, but some may find the area a bit lively at night. The service was excellent, although my early check-in request couldn't be accommodated. The dining options were varied with stunning views from the top floors. The facilities were top-notch, offering everything needed for a comfortable stay.
Rooms
8.0
The rooms were cozy with a mezzanine bed and provided all personal amenities required for a pleasant stay.
Service
9.0
I experienced excellent service during my stay, especially when a staff member went out of their way to help us purchase baseball tickets.
Location
7.0
The hotel is located in a lively neighborhood near Shinjuku main station, offering easy access to all the main attractions in Tokyo.
Dining
8.0
The dining options were diverse, catering to various tastes, with an added bonus of wonderful views from the top floors.
Facilities
9.0
The hotel facilities were excellent, offering everything necessary for a comfortable and enjoyable stay.
John
United Kingdom,
October
2023
8.8/10
This hotel is a gem in Tokyo! The rooms are cozy and modern, the service is top-notch, and the location is superb, offering easy access to various attractions. However, the dining options could be more diverse. The facilities are well-kept and add to a pleasant stay.
Rooms
9.0
I stayed in a beautiful room on level 3 with a double bed, and it was just perfect.
Service
9.0
The staff, especially the one who helped us with baseball tickets, was incredibly attentive and provided excellent service throughout our stay.
Location
9.0
The hotel is conveniently located close to everything you might need for a short visit to Tokyo, and it's in a quiet area, which is a nice escape from the hustle and bustle.
Dining
8.0
The dining experience was delightful, with multiple options and a lovely view to enjoy while dining.
Facilities
9.0
The facilities are well-maintained, making it a breeze to enjoy your time here hassle-free.
Dave
United Kingdom,
October
2023
8.2/10
I found this hotel to be a gem due to its unique, offbeat location and excellent service. The rooms were spacious and modern, but the lack of Wi-Fi was a downside. The dining experience was satisfactory, offering a nice view. Overall, a great value for money.
Rooms
9.0
The rooms were spacious, modern, and had all the facilities needed.
Service
9.0
The service was top-notch, especially with one staff member going above and beyond to assist us.
Location
8.0
The hotel is set back in a peculiar area called 'Golden Gai,' but close to the metro station and shopping malls in Shinjuku.
Dining
7.0
The dining experience was good, with a variety of options nearby, though not exceptional.
Facilities
8.0
The facilities were well-maintained and offered everything one could need for a comfortable stay.
Andy
United Kingdom,
September
2023
8.2/10
The hotel is located at the city center, within very easy walking distance of train stations. The rooms are in good condition with comfortable furnishings, cleaned daily, and with access to an executive common area. The service was friendly, although some staff could benefit from additional customer service training. The dining experience was included with the meal and offered a nice view. The facilities were well-maintained. Location is top-notch, with tourist attractions nearby and close to public transportation.
Rooms
8.0
The rooms were comfortable and clean, with lovely windows facing the rooftop bar below.
Service
7.0
The staff was overall friendly, with some room for improvement in customer service skills.
Location
9.0
The hotel is perfectly located at the city center with easy access to tourist attractions and public transportation.
Dining
9.0
The dining experience was fantastic, with a nice view and included meals.
Facilities
8.0
The facilities were well-maintained and offered everything needed for a comfortable stay.
Rachel
United Kingdom,
August
2023
7.6/10
I loved this hotel! The room with windows facing the rooftop bar below was so cool, and the contemporary decor in the common areas added a trendy touch. The bathroom was huge, almost as big as the bedroom, and the queen bed was super comfy. The service could be more accommodating with special requests, but I appreciated the effort. The location, despite being in a slightly dodgy area of Shinjuku, was convenient with lots of restaurants nearby. The dining experience with awesome views was a highlight, although more options would have been great. Overall, a great stay with some minor hiccups.
Rooms
8.0
Loved the room with the cool view of the rooftop bar below and contemporary decor in common areas. The spacious bathroom and comfy queen bed made for a great stay.
Service
7.0
The staff tried their best, but there were some issues with special requests and customer service training needed. They could improve in assisting with luggage forwarding forms.
Location
6.0
The hotel, despite being in a slightly dodgy area of Shinjuku, was surrounded by many restaurants, making it convenient for dining options.
Dining
8.0
The dining experience was delightful with awesome views. However, more variety in the menu would have enhanced the experience.
Facilities
9.0
The hotel had excellent facilities, including wonderful views from the top floors. It was a shame that the staff could do better with luggage forwarding assistance.
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